UK Returns
Please fill out a customer support ticket on our website to let our team know you'd like to return your item/s and specify the reason why.
Our team will provide you with the information you'll need in order to register your return online and get a pre-paid returns label that you can use to send your item to us. (Please include your original packaging.)
Once the item arrives back into our fulfilment centre, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund to the card used to process the original order.
If we find the item to not be in a sellable condition we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge.
International Returns
Please fill out a customer support ticket on our website to let our team know you'd like to return your item/s and specify the reason why.
Our team will then provide you with our returns address so you can send the item/s back to us using a tracked delivery service. (Please include your original packaging.)
Please then send our support team proof of postage purchase, either as an image or a scanned receipt, so that our agents can refund you the postage incurred.
Once the item arrives back into our fulfilment centre, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund to the card used to process the original order.
If we find the item to not be in a sellable condition we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge.
Please note you may be requested to provide proof of purchase when requesting a refund.
Please allow up to 5 working days from when the items arrive back at our fulfilment center for the payment to be processed.
If you have any questions, please contact our support team from here.